A little help. Then back to life.
Questions about your quests, your progress, or your account? Start here.
Talk to NorthShutter
Tell us what happened and what you expected. Include your phone model, app version, and UpArcly username if you have one.
Email supportOr write to northshutterstore@gmail.com. Never send passwords, sign-in codes, or private quest details.
A few quick answers
How do I keep my guest progress?
Open You and choose Continue with Google. Connecting an unused Google account keeps your guest XP and streak. If that Google account already has UpArcly progress, the app offers to switch to it; the guest progress is not merged.
My completed quest is waiting to sync.
Leave UpArcly open on Today with an internet connection. Offline completions stay on your phone until they can be saved. If you see Try again, tap it. Don’t uninstall the app or clear its data while quests are waiting.
Why can’t I sign out?
Pending quest completions need to finish syncing first. Guest accounts also need to connect Google before signing out, so there is a way to return to their progress.
How do I change my name or username?
Open You → Edit profile. Your name is what UpArcly calls you. Your username is the handle friends use to add you.
Why can’t I complete quests on a free day?
A free day is a real rest day: quests pause and your streak is protected without increasing. Your quests are available again tomorrow.
My reminder arrived late.
Quest reminders are scheduled on your phone. Delivery can be delayed by Android, battery settings, or notification permissions. Check that Quest reminders is enabled on You and that your phone allows UpArcly notifications.
How do I delete my account?
Open You → Account → Delete account. You can also request deletion without the app.