Delete your UpArcly account
You can leave whenever you choose. Here’s how to remove your account and its progress.
In the app
- Open You.Scroll down to the Account section.
- Choose Delete account.Read what will be removed.
- Confirm Delete account.You need an internet connection. When deletion succeeds, the app returns to onboarding.
These steps also work for guest accounts. Deleting the app from your phone does not delete your UpArcly account.
Don’t have the app?
Email NorthShutter to request deletion. Include your UpArcly username and the email connected to your account, if any. Send the request from that email when possible.
Request account deletionOpens your email app. The request is sent only when you send the email. You can also write to northshutterstore@gmail.com with the subject “Delete my UpArcly account”.
We may ask you to verify ownership before removing an account. Never send a password or sign-in code. If you used a guest account and no longer have the phone, tell us; we may be unable to verify ownership.
What gets deleted?
Your sign-in record, profile, personalization choices, quests, completion history, XP, skill progress, streaks, badges, free days, friendships, and races involving your account are removed from the active app database.
The app also clears the old account’s cached data, pending completions, and scheduled quest reminders on the phone where you delete it. Other devices may still display previously cached data until it expires or is cleared.
This cannot be undone. Signing in again starts a new account. Your Google account itself is not deleted.
Retention and other requests
In-app deletion removes active account records when the request succeeds. Resolved support emails are deleted within 90 days after resolution, unless a legal obligation requires longer retention. Infrastructure logs and backups are handled separately.
Our current Supabase Free plan provides one day of API and database platform log retention. We do not currently run our own backups or log exports. The limits adopted for future copies are 30 days for database backups and 7 days for exported logs; those processes are not yet enabled.
Provider-held recovery and security copies can persist beyond deletion from active systems. See the privacy notice retention section for provider details. Email requests receive a response without undue delay, normally within one month; we will explain any permitted extension within that month.
For a copy of your data, a correction, or a request concerning only some data, email NorthShutter. Read the privacy notice for more information.